When you visit the Site, we may collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."
We collect information from you in several different ways on the Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customised experience. For example, we can use your personal information to:
- provide you with the services we offer.
- help make the Site easier for you to use by not having to enter information more than once.
- help you quickly find information, products, and services.
- help us create content on the Site that is most relevant to you.
- alert you to new information, products, and services that we offer
(a) Personal information. Before using certain parts of the Site or using our services, you will be prompted to provide to us certain personal information, which may include, but not be limited to, your name, mobile phone number, email address. These kinds of personal information are used to provide services to you in accordance with existing laws and regulations, to assist third-party service providers to provide services to you, to communicate with you about our services and our Site, and for marketing purposes. If we encounter a problem when providing services, we use the personal information to contact you.
(b) Email Addresses. Several locations of the Site may permit you to enter or for us to capture your email address for purposes including but not limited to: to register for promotions, referral programs or services; or to request us to notify you regarding particular promotions, referral programs or services. Your participation in a promotion or referral program is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify promotion winners, pay referral fees and to award prizes.
, which provides useful information on cookies and how to block cookies on different types of browsers and mobile devices. Please note that by blocking or deleting cookies, you may not be able to take full advantage of the Service.
(d) Log Files. As is true of most websites, the Site automatically recognizes the Internet URL or location from which you access the Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, marketing, and system troubleshooting purposes. An IP address may indicate the location of your computer on the Internet. 2. INFORMATION USE AND DISCLOSURE
(a) Internal Use. We use your personal information to provide you with our services. We may internally use your personal information to improve the Site's content and layout, to improve our outreach and for our own marketing efforts (including marketing our services to you), and to determine general marketplace information about visitors' usage behavior to the Site.
(b) Communications with You. We will use your personal information to communicate with you about the Site, your use of our services, and new information available on the Site. Also, we may send you a confirmation email when you register with us or when you have received a gift from another person. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, we will send you a notification email or text message when you request us to notify you when particular services, promotions or referral programs become available or change. We always permit you to unsubscribe from promotional notifications. Because we have to communicate with you about our services that you choose to use, you cannot opt out of receiving emails related to those services or your account with us.
(c) External Use.
(i) We disclose information to our service providers, third party agents/suppliers or contractors, to help enable them to perform services on your behalf. For example, we must share some information with third parties, such as your name, phone number, email address.
(iii) We may be required to disclose certain information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Site for illegal reasons or to commit fraud.
(iv) We may share non-personal information (such as the number of daily visitors to the Site or the size of an order placed on a certain date) with third parties. This information does not directly personally identify you or any user. For the avoidance of doubt, any IP addresses or a device or other identifier we collect may be shared with one or more third parties. 3. DATA RETENTION
ALTERCAP LTD is committed to providing an excellent and competitive service.
We believe in employing well-trained and dedicated staff, and partnering with the most professional companies will help us achieve this
Unfortunately, there may be some occasions when we fail to fulfil your expectations; therefore, we have created a simple, clear procedure to set out how we will deal with any complaints.
You can make a complaint in many ways that are more convenient: via letter, email, telephone or in-person. We have created a dedicated email for the complaints email@example.com
. This email address is monitored via the Head of Compliance and AML jointly with the UK Director.
The complaint will be recorded on our systems. The person handling it will respond in writing within three business days acknowledging receipt and giving the client their contact details, name and position. We will contact you by email.
We will start investigating any complaint as soon as possible and aim to resolve the matter as quickly as we can, keeping you informed of our progress. In our final response, we will explain our assessment of the complaint to you, along with any remedial action or redress. We may also take measures to improve any systems or processes where necessary.
We will aim to send you our final response within 15 business days. If we're unable to do this, we will send you an update within 15 business days, setting out when we will send our response by.
If you are dissatisfied with the final response, he has the rights to refer the complaint to the Financial Ombudsman Service (the Ombudsman), or we will refer the client to Online Dispute Resolution (ODR), provided by the European Commission.
The European Commission provides an online dispute resolution (ODR) platform which allows customers who purchased a product or service online to submit their complaint through a central site. The site's purpose is to ensure those complaints are passed to the appropriate independent dispute resolution service.